Privacy policy

On this page, we try to inform you as concisely but also as clearly as possible about the privacy policy of Public Space, a book publisher located at Frans Halsvest 82, 2800 Mechelen, Belgium.
If you have any questions about our privacy policy please contact us by email: info@publicspace.be
Our privacy policy applies to the following activities:

• Buying books through Public Space's websites.
• Visiting Public Space's websites.
• Providing e-mail addresses for the purpose of receiving newsletters.
  By performing one or more of the above activities, you agree to be bound by our privacy policy.

1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you buy something in our shop, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and e-mail address. When you browse our shop, we also automatically receive your computer's internet protocol (IP) address to give us information that helps us learn more about your browser and operating system.
Email marketing: With your consent, we may send you emails about our shop, new products and other updates.

2 - CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we imply that you consent to us collecting and using this information only for that specific reason. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or give you the opportunity to say no.
How can I withdraw my consent? If, after signing up, you change your mind, you can withdraw your consent at any time to contact us about the further collection, use or disclosure of your information.

3 - DISCLOSURE
Public Space will under no circumstances sell or rent or otherwise make your information commercially available to third parties unless you explicitly give your consent. We may disclose your personal data if we are required to do so by law or if you breach our Terms of Service.

4 - SHOPIFY
Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card details. These are encrypted via the Payment Card Industry Data Security Standard (PCI-DSS). The details of your purchase transaction are stored only as long as necessary to complete your purchase transaction. After that is completed, your transaction information is deleted. All direct payment gateways adhere to PCI-DSS standards, as managed by the PCI Security Standards Council, a joint effort between brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure that our shop and its service providers handle credit card data securely. For more insight, you can also read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

5 - THIRD-PARTY SERVICES
In general, the third-party service providers we use will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these vendors, we encourage you to read their privacy policies so that you can understand how your personal information will be handled by these vendors. In particular, remember that certain suppliers may be located in a different jurisdiction from you or us, or may have facilities there. So if you choose to proceed with a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction (or jurisdictions) in which that service provider or its facilities are located. For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, then your personal information used in completing that transaction may be subject to disclosure under the laws of the United States, including the Patriot Act. Once you leave our shop's website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or our website's Terms of Service.
Links to other websites
When you click on links in our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and recommend that you read their privacy notices.

6 - SECURITY
To protect your personal information, we take precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored using AES-256 encryption. While no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7 - COOKIES
Here is a list of cookies we use. We have listed them here so that you can choose whether or not to reject cookies.
_session_id: unique token, session-specific, allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit: no data tracked, kept for 30 minutes from last visit, used by our website provider's internal statistics tracker to track the number of visits.
_shopify_uniq: no data tracked, expires at midnight (relative to the visitor) of the following day, counts the number of visits to a shop by a single customer.
cart: unique token, retained for 2 weeks, Stores information about the contents of your shopping cart.
_secure_session_id: unique token, session-related
storefront_digest: unique token, indefinite.
If the shop has a password, this is used to determine whether the current visitor has access.

8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this privacy policy at any time, so please check it regularly. Changes and clarifications will take effect immediately upon being posted on the website. If we make material changes to this policy, we will let you know here that it has been updated so that you know what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. If our shop is acquired or merges with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Complaints
If you have complaints about the way Public Space collects, uses and/or processes your personal data, you can file a complaint with the Belgian Privacy Commission (www.gegevensbeschermingsautoriteit.be).

General terms and conditions

1. Who we are
   The name of our company is Public Space BV. Our office and registered office is located at the following address: Frans Halsvest 82, 2800 Mechelen, Belgium. Our VAT number is BE 0838170169.
   You can reach us by phone (+32 (0)486 241402), by email (info@publicspace.be) or by post.

2. Applicability
   These conditions apply when you buy or have bought something from us. If you place an order on the website, you explicitly accept our general terms and conditions. These are always available on our website.

3. Your order
   Your order is complete and our agreement finalised once your credit or debit card issuer or PayPal confirms to us that the transaction has been approved. If your card issuer refuses your payment, your book(s) may be delivered later or not at all. This is because we cannot process orders without valid payment. To buy a product, add the product to your shopping basket. Then enter your contact and billing information. In the last step, you get an overview page, accept our terms and conditions and confirm your payment by pressing the order button. Once you have completed these steps, your purchase is final.

4. Right of withdrawal
   You may return your ordered book(s) within 14 days of receipt. Your payment will be refunded within 4 days. If we have not yet received your book back and do not have proof that you have returned it, we will wait to refund you.
   Would you like to return your order within 14 days? Please send an e-mail to info@publicspace.be.

• we will send you a confirmation of your request.
• We will send you a new book or refund your payment within 4 days.

5. The price

6. All prices on the website include VAT and exclude shipping costs.

7. The shipping costs will appear on your overview page once you have entered the delivery address. You can also consult the shipping costs per country or region on this page.

8. Payment

9. You can only pay for your online order via the payment modules on our website.

10. Your transaction data are encrypted with a secure SSL connection. You can recognise this by the ‘lock’ in the status bar at the bottom of your browser.

11. Public Space accepts payments with Paypal, Visa, Mastercard, iDeal and Maestro (Bancontact). If you choose to pay by credit card, the amount will be debited from your account immediately after your payment confirmation.

12. Intellectual property
    Our website, logo, books, texts and photos are protected by copyrights. You may not copy or reproduce them without our prior consent.

13. Complaints
    Do you have a complaint? Please let us know quickly by e-mail, info@publicspace.be, and describe your problem as clearly as possible. You will receive a reply from us within 2 working days at the latest.

Shipping

We ship orders within 1-2 working days from our office in Mechelen, Belgium, using the services of GLS (Europe) or Bpost (outside EU). Detailed information on shipping costs and delivery times can be found below on this page. Please allow for longer delivery times during busy periods (year-end, holidays...). Still have questions about shipping? Don't hesitate to contact us. >>> info@publicspace.be

Belgium, Netherlands, Luxembourg
Shipping costs: 5.00 EUR
Delivery time: between 1 and 4 working days
If your parcel has not arrived after 2 weeks, please contact us.

Rest of Europe (Andorra, Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Poland, Portugal, Spain, Sweden, Bosnia & Herzegovina, Bulgaria, Iceland, Malta, Monaco, Montenegro, Romania, Serbia, Slovakia, Slovenia, Turkey)
Shipping costs: 10.00 EUR
Delivery time: between 3 and 10 working days
If your parcel has not arrived after 2 weeks, please contact us.

United Kingdom, United States, Canada
Shipping costs: 15.00 EUR
Delivery time: between 7 and 10 working days
If your parcel has not arrived after 2 weeks, please contact us.